connecting Alexa device

[Blaze1]

I have recieved an upgraded router from Sky and i can not pair my TECKIN PLUGS for my Alexa to pick up 

[Highlinder]

@Blaze1  Is this the new white router from Sky and you changed from the black router, which black router did you have before from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Blaze1]

Hi no this was the same style black router aperantly the one i had is being switched off this year

[Highlinder]

@Blaze1  Did you have the Sky Q hub and been moved on to the Sky broadband hub?

[Blaze1]

Yes ive just relised by looking at the link you sent 

[Blaze1]

Should give you a bit of background first of all im not too technically minded pension age, second this is a replacement router from the first upgrade , only lasted a few days and it was fitted by an engineer at my home 

[Highlinder]

@Blaze1  Did you have a specific name for your Wi-Fi network on the last router or did you just leave it on the defaults? Does every other device see the Wi-Fi name and able to connect to the internet?

[Blaze1]

Left on default every other device picks up my router I'm going to try my teckin plugs at family home this weekend to confirm that they still work 

[Highlinder · Accepted solution]

@Blaze1  If they do work then might have to try look into spliting the Wi-Fi frequencies to see if they can then be seen by the rotuer.