broadband rubbish

[Anonymous]

had broadband installed today open reach did not have additional boost and told i need 3 cant work or use internet on phones etc 

enginner cant come til 6th Novemeber how are we meant to work?

[TimmyBGood]

@Anonymous 

Openreach doesn't supply boosters.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[daveNOS]

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@Anonymous wrote:

had broadband installed today open reach did not have additional boost and told i need 3 cant work or use internet on phones etc 

enginner cant come til 6th Novemeber how are we meant to work?

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@Anonymous Openreach don't supply or fit boosters so it's unsurprising they didn't have any.

Being unable to work is of no concern to Sky, they are supplying a domestic only service, if you need boosters and can't wait for Sky to supply them then buy your own, that way if you move provider in the future they are already in place.

[JimM1]

@Anonymous As long as you have a good signal at the sky Hub, that's the place to be!!