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Discussion topic: broadband order

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This message was authored by JakubSkalski06 This message was authored by: JakubSkalski06

broadband order

I am trying to switch my broadband to sky and i'm on the part where they ask to provide my previous broadband details. Everything was typed in correctly but it keeps telling me that they couldn't find my details. Please help 

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This message was authored by mormegil This message was authored by: mormegil

Re: broadband order

Is your service still fully active and working with your previous provider or have you cancelled/placed a cancellation with them?

JakubSkalski06
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This message was authored by JakubSkalski06 This message was authored by: JakubSkalski06

Re: broadband order

Yes everything is still up and running on the current broadband account i have.

This message was authored by mormegil This message was authored by: mormegil

Re: broadband order

You may want to check with your current provider that they have the correct details listed on your account and products (not just the front screens of their systems) in case there is a miss match somewhere

JakubSkalski06
Topic Author
This message was authored by JakubSkalski06 This message was authored by: JakubSkalski06

Re: broadband order

Thanks for the help, i'll get in touch with both sky and my current provider and i'll update if anything still can't be resolved

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