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Discussion topic: Ring doorbell not receiving wifu

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This message was authored by whitesharon This message was authored by: whitesharon

Ring doorbell not receiving wifu

Hi 

I have recently changed to a faster WiFi and have a new router but I live in a flat and my ring doorbell device keeps losing WiFi connection. My ring doorbell is obviously at the front door and my router is in my living room as it's the only place it can go due to telephone socket. 
please can you help 

 

 

 

 

 

 

 

 

 

 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Ring doorbell not receiving wifu

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Ring doorbell not receiving wifu

Posted by a Sky employee

Hi there

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
whitesharon
Topic Author
This message was authored by whitesharon This message was authored by: whitesharon

Re: Ring doorbell not receiving wifu

Hi 

I kept on checking for a reply but didn't receive one. I need some kind of booster because my router is in my living room and obviously the ring doorbell is at the front door. I also have a camera which often goes off due to WiFi 

whitesharon
Topic Author
This message was authored by whitesharon This message was authored by: whitesharon

Re: Ring doorbell not receiving wifu

Hi 

I have replied to your message. My ring doorbell and camera keep going offline due to WiFi connection but I can only have my router in my living room because of the phone socket so I need some kind of booster please.

 

Regards 

 

Miss White

 

 

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