15 Jan 2025 06:36 PM
Hi
I have recently changed to a faster WiFi and have a new router but I live in a flat and my ring doorbell device keeps losing WiFi connection. My ring doorbell is obviously at the front door and my router is in my living room as it's the only place it can go due to telephone socket.
please can you help
16 Jan 2025 10:39 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
19 Jan 2025 08:44 AM
Posted by a Sky employeeHi there
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
19 Jan 2025 12:27 PM
Hi
I kept on checking for a reply but didn't receive one. I need some kind of booster because my router is in my living room and obviously the ring doorbell is at the front door. I also have a camera which often goes off due to WiFi
19 Jan 2025 09:35 PM
Hi
I have replied to your message. My ring doorbell and camera keep going offline due to WiFi connection but I can only have my router in my living room because of the phone socket so I need some kind of booster please.
Regards
Miss White
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