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Discussion topic: broadband keeps dropping out

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This message was authored by: ggoose12

broadband keeps dropping out

My internet keeps dropping out only for about 30seconds every 40-60mins even though all the lights on the hub are green. I'm also unable to live stream anything from my sky Q box (tried watching football on the new sports+ and its unwatchable). Also makes my laptop loose connection if im streaming anything.

I've reset the hub serval times and it still does it.  

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This message was authored by: Highlinder

Re: broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@ggoose12  black or white router from Sky?

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This message was authored by: ggoose12

Re: broadband keeps dropping out

Black model SR203

This message was authored by: Highlinder

Re: broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@ggoose12 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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This message was authored by: ggoose12

Re: broadband keeps dropping out

IMG_5980.jpg

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