broadband issues

[Teresa39]

since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP 

[jamesn123]

Hi @Teresa39 

Which Sky hub do you have? Do any lights change on it?

[Teresa39]

Unsure of make but the middle light keeps going orange then out then back to green

[jamesn123]

@Teresa39 

That would suggest your line is dropping. You will likely need an engineer for that.

I have escalated your post to Sky, look out for a message on the forum.

[Teresa39]

Thank you 😊 it seems to be fine today lol

[Lisa-P1987]

Thanks for escalating this. We’ve sent Teresa39  an invite to chat.

[Teresa39]

Seems to be all sorted now thanks but will let you know if anything changes 😉