broadband installed phone not working

[fonz01]

hi

we had broadband installed today and everything is working fine in that area except the phone is not working, its saying to check the line, the engineer fitted the hub in my room but the main line is in my mothers room, we used to connect the wire to the router and all would be ok, however the engineer did not connect this wire (i have done) and still the phone is not working, wondering if you could advise thanks

[Highlinder]

@fonz01  Which router did Sky provide you with from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Tom-W19]

Hi fonz01

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001 · Accepted solution]

Update:

Spoke with @fonz01 and advised the phone now needs plugging into the hub now theyve migrated to voip

Thanks for the escalation 🙂