broadband going on and off

[alma34]

My broadband keeps dropping off several times a day, for about five minutes at a time. Had a new hub, and the openreach engineer says everything is ok but it is still happening. Any ideas?

[GD1]

@alma34   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[alma34]

[alma34]

just done it i think!

[Highlinder]

@alma34  There is something very wrong with this connection. Raised noise margin on the down stream of 8.0 and it should be around 6.0. You have next to no upload speed if this is dropping as much and Sky can see this then another engineer needs to come out to fix this.