0
Discussion topic: broadband connection keeps dropping off
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: collinsr3
Message posted on 21 Jul 2025 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
broadband connection keeps dropping off
the connection keeps dropping out every 10mins or so it's currently off now, i have tried unplugging it and reset it but has been like this for a couple of days now
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: JimM1
Message posted on 21 Jul 2025 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: broadband connection keeps dropping off
@collinsr3 Run the diagnostic service to see if anything can be seen, link is below, you may need to run it over mobile data if your hub is in a disconnected state.
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page