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Discussion topic: book an engineer for a new connection

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Message posted on ‎05 Nov 2025 01:35 PM

book an engineer for a new connection

I am movibg house in a couple of week to a property that has not had a phone line connected.  how do I book an engineer tocome out and do this.  I'm going around in circles on the chat line and getting nowhere.  All i want to do is speak to  someone

 

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Superuser
This message was authored by: GD1

Message posted on ‎05 Nov 2025 01:48 PM

Re: book an engineer for a new connection

Posted by a Superuser, not a Sky employee. Find out more

@Robert578  Simply book a Home move onlineMoving Home | Sky Help | Sky.com | Sky Help | Sky.com

 

Sky will take care of any enginer appintments if needed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Robert578

Message posted on ‎05 Nov 2025 01:58 PM

Re: book an engineer for a new connection

Thank you I have looked at this,  we dont have a phone line connected, that is what i need to know how to set up

 

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Superuser
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Message posted on ‎05 Nov 2025 02:03 PM - last edited: ‎05 Nov 2025 02:05 PM

Re: book an engineer for a new connection

Posted by a Superuser, not a Sky employee. Find out more

@Robert578 Have you followed the steps in the home move link?

 

Can you also post the results/take a  screen shot of this link https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

Please remove any address/cabinet data.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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