Fault in broadband cable

[Ellie177]

Hi I've just noticed smoke coming from one of the cables plugged into my broadband so I've turned it off by the main plug and checked the wire and it's all burnt and unsafe to still use. So I've currently got no internet and will need a replacement cable . Can someone come and sort this out today please as I've got children that rely on the WiFi . Many thanks. 

[GD1]

@Ellie177  If it's the power cable to the hub you'll need to call Sky as they don't send out replacement power cables.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[TimmyBGood]

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@Ellie177 wrote:

Can someone come and sort this out today please as I've got children that rely on the WiFi .

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That cannot be achieved through this forum.

Note that a same-day fix is extremely unlikely: the standard Openreach target would be to get to you before the end of Friday, while Sky Hubs are swapped out by post.