**bleep**e wifi once again

[Kirstygrierson]

Can't even watch television! WiFi is dropping out can't play computer games this is a ongoing issues since I have been with sky 

[caesarome]

@Kirstygrierson 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Kirstygrierson]

It's dropping all the time we've tried everything ! I'm closing my account and going with another provider tomorrow I'm sick to death of this paying for a service that is a load of **bleep** 

[caesarome]

What was the result of the line test ?

[Kirstygrierson]

All tests are fine ! Bit we can't even watch telly without it sticking ! Can't play on gaming, I'm calling tomorrow to cancel I'm sick of it 

[Chrisee]

@Kirstygrierson to stream TV you need a decent wifi signal. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.