access point temporarily full

[mackhome]

My wifi isnt working and I get the message, access point temporarily full.  I havent added any new devices and I have reset my router several times, including unplugging for more than 5 minutes then turning it back on again. 

[mae-3]

@mackhome 

It is usually the Sky Max Pod or/and Sky WiFi Boosters that need rebooting with the error message you are receiving, so reboot those access points (boosters) on the system. The message is usually caused by devices that use random MAC addresses that may cause the issue from iPhones or latest Android Phones with iPhones you can set it to a fixed MAC address which would likely solve the issue.

[mackhome]

@mae-3    thanks for the info,  I dont have a max pod or booster and no new devices, I've also started turning off devices just in case but still no joy.   thanks for responding though

[mae-3]

@mackhome 

Which router do you have installed?

[mackhome]

@mae-3 its just the sky hub

[mackhome]

4.2 I think

[mae-3]

@mackhome 

There are in fact a few Sky Hub's, what colour is your Sky Hub and how old approximately? If it is over 5 or so years old it would be worth contacting Sky and asking for an upgrade.

[mackhome]

@mae-3 its black and Im sure its ths 4.2 hub

[cookiemonsteruk]

@mackhome 

@mae-3 that error is an "bug" in the sr203/204 a suggested fix is to switch the hub off to clear the lan dhcp 

[mackhome]

@cookiemonsteruk unfortunatlly I have reset the router several times and disconnected from the power for longer and longer periods of time.   my last option before calling it to try a factory reset but not sure if that will still bring the same issues 

[mae-3]

@cookiemonsteruk 

Are Sky aware of the bug and are Sky fixing the issue in the firmware?

[cookiemonsteruk]

@mackhome 

@mae-3 

Aye, since 2020

https://www.ispreview.co.uk/index.php/2020/10/sky-uk-trying-to-fix-access-point-temporarily-full-rou...

[mackhome · Accepted solution]

@mae-3 @cookiemonsteruk 

So the issue is that the mini boxes wifi hotspots arenet working (on both minis) and all connections are trying to go through the router causing the issue.  We tried to reset everything but it didn’t work so theres an engineer coming now.  Thanks both for the info and help