Ziya ozkaya

[Ozkaya]

Internet not working I need a help 

[Daniel0210 · Accepted solution]

@Ozkaya 
You can check the status here
https://www.sky.com/help/servicestatus/broadband
Sky sometimes update their Twitter page
https://mobile.twitter.com/SkyHelpTeam?
You could also try carrying out the broadband test. This can be done via the Sky app on mobile data or use this link
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

[Ozkaya]

Hi The internet has not been working for a month, can you explain why, because if it continues, sky will be closed, I'm paying, but I can't use the internet, why?

[Daniel0210]

@Ozkaya 

In the month you've been without the internet have you rung Sky and reported it? 

[Ozkaya]

the internet is coming and going du we reported it, the officer came and fixed it but this week it was worse, there is no internet all day it comes a few hours it goes again i don't understand

[Daniel0210]

---

@Ozkaya wrote:

the internet is coming and going du we reported it, the officer came and fixed it but this week it was worse, there is no internet all day it comes a few hours it goes again i don't understand

---

@Ozkaya 

So this is an intermittent problem and you haven't been without the internet for a month. If you post your router stats someone may be able to advise you but otherwise you'll need to report it to Sky again and ask for an engineer to revisit. Incidentally, we are customers here. You aren't talking to Sky.

[Ozkaya]

Ok thank you 🥰