Zero Wi-Fi connection

[PhillyD82]

App shows Wi-Fi working perfectly yet nothing will connect to it. Not my sky glass tv or mobile phone. Currently having to watch my sky glass tv by using my mobile phone personal hotspot. WTAF?!? Called sky, said everything is fine. Clearly it's not. And yes I have reset the router repeatedly and tv network connections. IT. IS. NOT. WORKING!!

[pgraham]

exact same, don't bother with customer services though, they basically read off all the steps that are on the sky website 

[SuperMatt]

Hello, @PhillyD82. I'll send you an invite to a private chat shortly and we can help you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[pgraham]

doubt

I have tried everything 

[PhillyD82]

Sorry what does this mean?

[pgraham · Accepted solution]

it's down for majority of users, I was on phone for over an hour, nothing resolved.

is connected 

but says no internet signal

[TimmyBGood]

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@pgraham wrote:

it's down for majority of users, 

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The 'majority' of Sky broadband users would be several million households.  Nothing in this forum currently suggests anything more than the usual individual fault rate.

[pgraham]

no worries Timmy 

thanks for your input 

maybe just tell people to change their WiFi frequency from 2.4ghz to 5ghz....... maybe that's the issue for WiFi thats worked for months!!!!!

Cheers for your comment though 

[TimmyBGood]

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@pgraham wrote:

maybe that's the issue for WiFi thats worked for months!!!!!

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At any particular point in time many thousands of individual circuits on the national network will have faults whether or not there are wider area outages: that's inevitable when there are something like thirty million of them in total.

[pgraham]

mate I just want my internet working.

[PhillyD82]

You're right @pgraham @I have spoken to sky and yes, an awful lot of UK customers are having the exact same issue as you and I. 

[Gaz5983]

I have the same issue although works when connecting through a VPN. No good for my works laptop though!

[MarcAshworth]

• The box what's on the wall has all connected-but the third light won't come on in March. The engineer left it with 2 lights on and said it should come in an hour. we are now in August, and I've had no WiFi or skytv. Could you please send an engineer, please 🙏 

[pgraham]

mate I am at the stage I dont read what you say cause it's nonsense your commenting on sky broadband when you have BT

do you work from home? prob not

do you have kids that need internet? prob not 

you are as bad as calling the contact centre it's all jargon, I work in electrical retail have for over 25 years, 1% of customers need the tech jargon, the majority need simple straight to point answer, you enjoy your working bt connection and sky TV

absolutely madness the stuff you post

port forwarding Yadda Yadda 

change the GHz again pointless

what's the point moaning? we paying for a service and not getting any answers 

cheers Tim enjoy bashing the keyboard

[MarcAshworth]

• I had skytv and Wi-Fi put in in April but have not had any connectivity from both 

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  @pgraham wrote:
  

  doubt

  I have tried everything 

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