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Discussion topic: Yet again, unusable internet speeds.

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This message was authored by: Boolee

Message posted on ‎13 Nov 2024 05:22 PM

Yet again, unusable internet speeds.

Hope this isn't turning into a monthly problem. 
The hub is connected but speeds are unusable at 3.1 Mb/s.

 

Yet my Sky App service checker is telling me there is not a problem with the speeds it tested at. See screenshot below.  

IMG_8357.jpeg

 

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This message was authored by: mae-3

Message posted on ‎13 Nov 2024 06:02 PM

Re: Yet again, unusable internet speeds.

@Boolee 

 

You are experiencing a broadband line fault that requires immediate attention from Sky. The current speed is significantly lower than the minimum guaranteed speed (MGS), which is 32.5Mbps. Additionally, the line speed to the cabinet is only 3.1Mbps. Regrettably, Sky is ranked poorly among broadband providers in terms of issue resolution, ranking 12th out of 13th among larger providers. Therefore, it may take some time for the issue to be resolved.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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This message was authored by: Boolee

Message posted on ‎14 Nov 2024 08:05 AM

Re: Yet again, unusable internet speeds.

Speed back up to normal today. 🤷

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Message posted on ‎14 Nov 2024 08:15 AM

Re: Yet again, unusable internet speeds.

@Boolee 

 

Keep an eye out; it is likely an intermittent fault that is even harder to rectify.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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