Xbox connectivity issues Sky Q

[ConnorMB]

Hello,

I am having issues where mine and my son's Xboxs keep disconnecting from the internet.

One is an Xbox series X in the living room wired to the Sky Q hub. The other is an One S in my son's bedroom with a wireless connection. 

Speed tests all other the house are absolutely fine and all other devices on the network wired or wireless have no issues at all.

I have reset both consoles (even switched the One S for another one), reset them, disconnected from the network and re connected them and nothing seems to work. 

We were with Virgin media before and never had this issue.

Anyone else come across this and no of a reason or a fix?

Thank you

[cookiemonsteruk]

@ConnorMB 

How often do they disconnect

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[ConnorMB]

Thank you for the reply. It's daily (everytime we boot them up they won't connect and we have to restart the Xbox until it does). Then it's regularly enough while playing to be a real pain. 

 

[ConnorMB]

Router Statistics

System Up Time: 445:43:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 138614138 250312589 0 625931 13090526 153:45:10

LAN Up 247297007 132679027 1396601 29499 62321 445:43:58

WLAN (2.4 GHz) Up 21787344 12339152 0 15667 3388 445:42:15

WLAN (5 GHz) Up 62621192 29867257 0 13057847 473019 445:41:59

Broadband Link Downstream Upstream

Connection Speed (Kbps) 56668 16367

Line Attenuation (dB) DS1:13.0 DS2:28.9 DS3:44.4 US0:0.9 US1:23.4 US2:34.5

Noise Margin (dB) DS1:5.5 DS2:5.5 DS3:5.5 US0:6.6 US1:6.1 US2:6.1

[cookiemonsteruk]

@ConnorMB 

Your line dropped over 150 hours ago.

You speeds could be better but nothing that would both affect ethernet and wifi at the same time on a daily basis

What is your minimum guaranteed download speed?

[ConnorMB]

My guaranteed minimum is 38mb but I normally get around 48.

The issue happened again just now litteraly a few minutes after getting the router statistics

[cookiemonsteruk]

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@ConnorMB wrote:

My guaranteed minimum is 38mb but I normally get around 48.

The issue happened again just now litteraly a few minutes after getting the router statistics

---

 @ConnorMB can you run tests on my sky app and post the details in more about your connection

Also when you say yours is connected via ethernet are you connected to any devices that are reliant on wifi such as a sky broadband booster

[ConnorMB]

Sorry, what's the MMX sky app?

The Xbox series X is wired straight into the Sky Q hub 

[cookiemonsteruk]

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@ConnorMB wrote:

Sorry, what's the MMX sky app?

The Xbox series X is wired straight into the Sky Q hub 

---

Typo.. my sky app. 

[ConnorMB]

Is this enough? 

I have thought maybe trying to open some ports to see if that helps? 

 

[ConnorMB]

Just to let you know incase it comes up again. I solved it mate. 

For some reason by default Sky doesn't have all of the ports open for Xbox Live (found other people having the same issue)

I found a list of the recommended ports from the Microsoft website l, manually opened them and all seems to be working now, also had to make a static IP address for my console.

Thank you for the support!

[Wato20]

How do u open the ports manually? Can a tech novice do this?

[cookiemonsteruk]

@Wato20 

Check your xbox nat type

Settings->general->network settings->test nat type  .  Mine is showing as open which is default

[cookiemonsteruk]

@Wato20 

Then go to router->advanced->upnp to make sure upnp is enabled

 

[cookiemonsteruk]

@Wato20 

These are the ports the xbox network requires open

https://support.xbox.com/en-GB/help/hardware-network/connect-network/network-ports-used-xbox-live