Wrong router?

[Speedie1]

I have a 500mbs service but only get a WiFi 5 service with the router sky provided. I never got a new router when I upgraded. How do I get the proper WiFi 6 router as recommended by Sky?

Thanks in advance. 

[TimmyBGood]

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@Speedie1 wrote:

I never got a new router when I upgraded. How do I get the proper WiFi 6 router as recommended by Sky?

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By adding the WiFi Max subscription supplement.

A Sky Broadband Hub isn't the 'wrong' router for FTTP (but a Q Hub would be)

[Speedie1]

Tbh, I'm not sure what router I do have however the service is advertised as a WiFi 6 and I get WiFi 5. So I'm paying for WiFi 6, getting WiFi 5 but you are telling me I need to add a further subscription to get a router capable of providing the advertised service 🤷🏼. Wow. 

[JimM1]

@Speedie1 Take a look at the sky hubs linked below, from the pictures say what you have!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

You have a FF500 service from sky, that has NOTHING to do with wifi 5/6/7, takes both the sky Hub to support so the Broadband hub is wifi 5 device, the sky Max is both wifi 6 falling back to wifi 5/4/3 and the device you use has to match and THEN it may display or not the number next to the bars etc! If a phone is a wifi 5 device then that's as far as it will ever go!

[Speedie1]

Hi, thank you for the reply, I would say it's the broadband one not the Max one, it's definitely black in colour with 4 lights near the bottom. 

[TimmyBGood]

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@Speedie1 wrote:

Tbh, I'm not sure what router I do have however the service is advertised as a WiFi 6 and I get WiFi 5. 

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WiFi Max is advertised as WiFi 6. 

https://www.skygroup.sky/article/Sky-Broadband-releases-its-most-powerful-WiFi-yet 

Sky Broadband is not, and the Sky Broadband Hub wasn't built to the WiFi 6 specification back in 2019.

[JimM1]

@Speedie1 Then you have the Sky Broadband Hub SR203 or sometimes called the 4.2, it is a WiFi5 only dual band 2.4/5Ghz device.

[Speedie1]

Cool, many thanks again for your time, so back to the spirit of my original query, how do I get the "Sky Max" router and should they have given me that initially?

[JimM1]

@Speedie1 See the starting answer off post 2, from @TimmyBGood 

[TimmyBGood]

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@Speedie1 wrote:

so back to the spirit of my original query, how do I get the "Sky Max" router

By adding the WiFi Max subscription supplement to the broadband account 

and should they have given me that initially?

No: new customers get the Max Hub by default, but existing subscribers who are upgrading from FTTC and already have a Sky Broadband Hub do not.

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[TimmyBGood]

@Speedie1 

You may want to argue that this wasn't made sufficiently clear when choosing to upgrade.