Wrong HUB sent?

[Steven955]

Hello, I have just recently joined Sky GigaFast. I continually get under the 600mb minimum download speed. Looking at the web page I see the new sky gigafast Hub is white with one green light. I have been sent a black one with 4 green lights. How do I know if I have WiFi 6 and should I call sky?

[max+bank]

You won't have wifi 6 as it's an SR203. If you have SkyQ  that's the only router that still works to get the Q mesh. The newer white 213 actually seems to have worse wifi coverage although it is wifi6. 

If you're connected by LAN you will still get the full speed but on wifi you'd expect lower speeds anyway.  Some of use just use a 3rd party wifi6 mesh on the 203 which seems to work well.

[Chrisee · Accepted solution]

@Steven955 Sky sends out the SR203 to existing Sky broadband customers who upgrade to full fibre. As @max+bank points out it is a WiFi5 device and its WiFi speed tops out around 700Mb/s which is amply fast enough for alomost every app as few actually can use more than 100Mb/s unless downloading. The full 900Mb/s is available by using a gigabit Ethernet link.

The white SR213 is provided to most new Sky Broadband customers and does support WiFi6 and therefore will give WiFi speeds of 900Mb/s in the immeadiate area of the hub but in rooms further away speeds drop so the two hubs gave similar performance. 

The only time 99% of users actually use the full bandwidth in normal use is when running speedtests which is just as well as the fibre system Openreach uses splits a 2.48Gb/s feed fromthe exchange between up to 32 customers. Downloads rarely hit maximum bandwidth as server owners normally limit each connection but we already see reports of contention on full fibre connections.

[Steven955]

Thank you very much.Your reply was very helpful.