Working from home

[spoole1987]

I've always worked from home with no issues. 

Last few weeks I've not been able to get onto anything work related. Their systems or sights. IT at work have looked and they say it's the connection here, something stopping it. 

Laptop is fine in the office and fine with other WiFi connections but not my home one. 

I'm running out of things for people to try. And when I call Sky they say nothing has changed their side. And are really of no help. 

There must be something that has changed for it to stop working. Tried without shield on etc etc. 

Please can someone help me sort this. Thanks in advance 

[Chrisee]

@spoole1987 what VPN system do your company use and what colour Sky hub do you have? Certainly Sky have not annouced an changes and the forum has not shown other Sky customers complaining.

[spoole1987]

I'm not great at this stuff. But I have to log into Cyolo to be able to work from home and use their systems. I have a black hub. 

[Chrisee · Accepted solution]

@spoole1987 the black hub rules out a numbercof possibilities. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to try to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on how escalations work My Post Has Been Escalated – What Happens Next on Sky Community

[spoole1987]

Thank you that would be ideal. Really appreciate your assistance 

[Brill+Gill]

Thanks for escalating this @Chrisee. We’ve sent @spoole1987 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[spoole1987]

Theyve tried to help and had to escalate the issue. I've had a text from Sky saying the issue is resolved but it isn't. I'm pulling my hair out and don't know what to do here. 

[Chrisee]

@spoole1987 call Sky explain the solution did not work.

[spoole1987]

@Chrisee what is the best number to call? Do you know. Need to speak to the technical team not someone running off a script for basics 

[Chrisee]

@spoole1987 All numberscwork and there are no shortcuts to engineers. However I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See herecfir more on escalation Escalating a post to a Sky expert | Sky Community

[Jason-]

Good Morning @Chrisee, thanks for making us aware of this. I'll be sure to drop @spoole1987 an invite now and we can help with their issue 👍🏻

Cheers, Jason-

[SuzRod]

Did this get resolved? I'm in exactly the same position. 

I was told that Sky are swapping out the network for fibre. It just seems weird that "all of a sudden it stops working"

[spoole1987]

Hi

No it didn't get resolved. But I have narrowed it down to it definitely being their hub causing the issues.