Without broadband for one week today- no comms

[Mosie]

I have not had my sky tv or. Broadband for one week- as of today! 
No more updates - apart form the week old message that it should be resolved in 48 hours. I can not get to speak to a human. I have tried in many ways- hours of attempts. Massive impact on my ability to work. 
how can we get updates? Thanks 

[caesarome]

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@Mosie wrote:

No more updates - apart form the week old message that it should be resolved in 48 hours.

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Is that what is shown here:

https://www.sky.com/servicechecker

You should qualify for compensation credit due to this:

https://www.sky.com/help/articles/auto-compensation

[Daniel0210]

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@Mosie wrote:

I have not had my sky tv or. Broadband for one week- as of today! 
No more updates - apart form the week old message that it should be resolved in 48 hours.

Sky usually quote 2 WORKING DAYS as a potential fix time as this is the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in up to 85% of cases.

Massive impact on my ability to work

Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

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