Wires

[Julia7]

Can someone help me with the cable. We moved in 18 months ago.and the wires are really old . Alot Brocken I don't know how to share a picture on here

[TimmyBGood]

@Julia7 

Is your broadband working?

[Julia7]

Yes it's working .

My husband is replacing the skirting boards and that's how it was under neath.

The house was stud empty for over 2 years .

We only been here 18 months and it needed a lot more work than we thought 

We just don't know what to do with it.or what it's called so we can get some new before we put new skirting boards back on 

[Daniel0210]

---

@Julia7 
I don't know how to share a picture on here

---

@Julia7 

As you've reached level 1 see this link about submitting images. They have to be moderated/checked first before they are visible to other customers 

https://helpforum.sky.com/t5/Did-you-know/Using-images-or-videos/ba-p/3711140 

[Julia7]

---

@Julia7 wrote:
Can someone help me with the cable. We moved in 18 months ago.and the wires are really old . Alot Brocken I don't know how to share a picture on here

---

Hi still don't know how to send pictures 

[Julia7]

 

[Julia7]

 

[Julia7 · Accepted solution]

 

[Julia7]

 

[TimmyBGood]

@Julia7 

Yup, that's pretty horrible.

Openreach are responsible for cabling up to the master socket (but not for extension cabling beyond it) but Sky cannot book an Openreach visit unless there's actually a fault, or if you choose to pay the 'master socket relocation fee' of £65

[Julia7]

Thank you for this it could be a good option 

So do I ring sky or open reach 

About it 

[Daniel0210]

@Julia7 

You can only arrange it through Sky. You can't contact Openreach direct. 

[Julia7]

Thank you 

[Julia7]

 

[Julia7]

That black cable goes through out side wall .so I not sure what to do with it 

Any advice