Discussion topic: Wifi
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Message posted on 29 Nov 2025 11:47 AM
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Wifi
My wifi is not workint and has a orange light
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Message posted on 29 Nov 2025 11:52 AM
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Re: Wifi
@Priv See if the links below help you in any way!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
Message posted on 29 Nov 2025 11:56 AM
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Re: Wifi
The service checker is saying my service is but internet light off
Message posted on 29 Nov 2025 12:01 PM
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Re: Wifi
@Priv You may need to run it again later to see if it picks up a fault.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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