Wifi weak

[Ellie2405]

We had our box installed on Monday, the connection is so bad nothing loads on our phone and FaceTiming doesn't work

[caesarome]

@Ellie2405 

Is your broadband hub out in the open and not near any electrical item ?

As for Facttime have you tried lowering your broadband shield settings. You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

[Ellie2405]

yeah it's in the lounge, nothing electrical is near it. 

I just turned the shield off so will see if that works

thanks