Wifi strength poorer after change from copper to optical fibre

[Gordon+MCM]

Recently changed from copper wires to an optical fiber service and the hub/modem has not changed position in the house.

However I now find that my macbook in the study can no longer connect to the wifi.  It was able to connect previously, so I cant understand why it now struggles, if nothing has changed??

Anyone got any ideas what to check?

Thanks

Gordon

[cookiemonsteruk]

@Gordon+MCM 

What hub did you have and did you have broadband boost?

What hub do you have now and do you have broadband boost or wifi max pods?

[Gordon+MCM]

I have a Model SR203 and still have this model, no new hub was provided.  

No I do not have broadband boost, if this is an additional paid product.

Thanks

[cookiemonsteruk]

@Gordon+MCM 

Could you post your router stats to see if the wifi is dropping . Other than that there should be no difference between part fibre and full fibre

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Gordon+MCM]

Is this the stats you were looking for?

[cookiemonsteruk]

@Gordon+MCM 

All i can see is both wifi bands dropped just over 4 hours ago.  It could be a faulty router .

Did you wifi play up at this time or is it pretty much constant?

[Gordon+MCM]

I pressed the WPS button at some stage today, maybe around that time, to get a printer in the study connected.

It didn't connect using this method but I connected it manually.

[cookiemonsteruk]

@Gordon+MCM 

That then is inexplicable.  Macbooks are notorious for being tricky to set up with sky but not when you retain the same ssid .  Could you try forgetting the ssid on your macbook and then try again

[Gordon+MCM · Accepted solution]

earlier I wrote: - 

I pressed the WPS button at some stage today, maybe around that time, to get a printer in the study connected.

It didn't connect using this method but I connected it manually.

Correction:-

the printer didn't actually connect, so I went searching for an answer to this.  Located a post that mentioned accessing the wifi settings page, under wifi access point, untick 'synchronise 2.4 GHz and 5 GHz settings'. Then apply settings.

Doing this has allowed the printer to connect, also solving the wifi connection of my Macbook to the Wifi from the study.