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Discussion topic: Wifi router problems

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This message was authored by: Myusernamehasgo

Wifi router problems

My router is all lit up with green lights but every device has gone off line and can't connect. 
nothing is new we have used the same connected items for years. 
I want to report it to Sky but can't find out how, I am just going around in circles testing the wifi. Hardwire is ok just nothing is seeing the WiFi 

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This message was authored by: caesarome

Re: Wifi router problems

Posted by a Superuser, not a Sky employee. Find out more

@Myusernamehasgo 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: Myusernamehasgo

Re: Wifi router problems

The router was broken. Although all the tests showed it was ok,  the new router worked fine  so we are back up and running 

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