Discussion topic: Wifi router problems
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Message posted on 10 Jul 2026 09:17 PM
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Wifi router problems
My router is all lit up with green lights but every device has gone off line and can't connect.
nothing is new we have used the same connected items for years.
I want to report it to Sky but can't find out how, I am just going around in circles testing the wifi. Hardwire is ok just nothing is seeing the WiFi
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Message posted on 10 Jul 2026 10:26 PM
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Re: Wifi router problems
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Jul 2026 09:17 AM
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Re: Wifi router problems
The router was broken. Although all the tests showed it was ok, the new router worked fine so we are back up and running
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