Phone wifi

[Tindale]

Sky checker says good but phone constantly hanging with wifi connection tried rebooting router didnt work tried phone restart didnt work tried toggling flight mode didn't work any other suggestions please

[caesarome]

@Tindale 

Do you mean your phone keeps dropping the wifi connection, if so does this happen if you are in the same room as the broadband router or just in certain rooms ?

[Tindale]

no the signal doesnt drop it seems as its very slow as if i was using a 4G data signal constantly swirling circle before loading facebook is the worst. timed out when trying to book a seat with the odeon app. speed check says 306mb download 50mb upload ping ms10 its not the phone because we have sky BB at work and its works fine there.

[caesarome]

And this is happening when you are right near your broadband hub and in all rooms in your home ?

[Tindale]

Yes 

[Me134]

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@Tindale wrote:

no the signal doesnt drop it seems as its very slow as if i was using a 4G data signal constantly swirling circle before loading facebook is the worst. timed out when trying to book a seat with the odeon app. speed check says 306mb download 50mb upload ping ms10 its not the phone because we have sky BB at work and its works fine there.

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Was this speed check via the phone in question?

Try 'Forgetting' the phones wifi connection to  the Sky hub, restarting the phone to clear any caching and then rescan again.

Edit: do any other wifi devices connected have an issue?

[Tindale]

Yes speed test via phone ..tried the forget WiFi didn't work 

[Me134]

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@Tindale wrote:

Yes speed test via phone ..tried the forget WiFi didn't work 

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What is the phone (make, model and current software) and which hub do you have?

[Tindale]

Phone is a Samsung galaxy s24 on android 16 one ui version 8.5 allthough I dont believe the phone is the issue as the WiFi is the same on the mrs phone which is a galaxy s21 the hub if the white sky hub max.

Been thinking should I add wifi max to my package

[Me134]

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@Tindale wrote:

Phone is a Samsung galaxy s24 on android 16 one ui version 8.5 allthough I dont believe the phone is the issue as the WiFi is the same on the mrs phone which is a galaxy s21 the hub if the white sky hub max.

Been thinking should I add wifi max to my package

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WiFi Max won't make a blind bit of difference to your issue.

Firstly try turning off or unplugging the hub for a couple of minutes and letting it reboot.

If no change then try changing the DNS setting on the Samsungs (try just one first) to either Google or Cloudflare.

[Tindale]

Seemed to work for a short while but then when back to as it was before after an hour so unfortunately didnt work