Wifi regularly dropping out during important work calls

[Sarahjt22]

Is it possible to get a booster for my wifi connection for upstairs so my connection doesn't keep dropping out during calls? It is really causing a lot of problems on important calls. 

[jamesn123]

Hi @Sarahjt22 

If you have the broadband boost or WiFI Max addon then you can claim a booster from Sky. 

[TimmyBGood]

@Sarahjt22 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.