Sky fibre broadband

[help+yourself]

Had sky super fast broadband installed last week and a week later the BT open reach box is a solid red on the pon section meaning I'm getting no broadband to my property. Can sky sort an engineer out to fix this please

[jamesn123]

Hi @help+yourself 

This could be a local issue, have you ran the line test in the My Sky app?

[help+yourself]

There's no outages in my area

[help+yourself]

Also the sky app can run alone test are there's no broadband connection to the property 

[JimM1]

@help+yourself Guess you have no Mobile data connection then! You could also try just switching the ONT off for 5 minutes, it may recover to a steady Green!

[jamesn123]

@help+yourself 

I have escalated your post to Sky, look out for a message on the forum. Info about escalations and what to do can be found here 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

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