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This message was authored by: Brittanie

Wifi not working on all devices

My WiFi keeps cutting off on one tablet, one tv and one playstation in the house all the time. Also it drops in and out on our phones too. Can someone look at what is going on

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This message was authored by: caesarome Answer

Re: Wifi not working on all devices

Posted by a Superuser, not a Sky employee. Find out more

@Brittanie wrote:
Can someone look at what is going on

We are just customers here @Brittanie 

 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: caesarome Answer

Re: Wifi not working on all devices

Posted by a Superuser, not a Sky employee. Find out more

@Brittanie wrote:
Can someone look at what is going on

We are just customers here @Brittanie 

 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

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