Discussion topic: NO BROADBAND

This message was authored by: StaceyAllen · ‎23 Nov 2025

I have had no broadband for over 2days. I have checked app and says outage still I need to talk to a person. I am going round in circles. Sky customer service is nonexistent, I won't be renewing when my contract comes up.

Can anyone help?

This message was authored by: GD1 · ‎23 Nov 2025

@StaceyAllen If there is an Outage calling Sky may not provide any answers as they are not responsible gor any fault fixes, a CSA can only guess at timescales.

Outages also won;t be repaired over a weekend as the SLA for fault is 2 working days from being reported

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎23 Nov 2025

@StaceyAllen

If there is an outage it will be for Openreach to fix and usually they aim to respond to such issues within 2 workig days so that doesn't include a Saturday or Sunday so I'm not sure what calling Sky would solve as it would not get it fixed by Openreach any quicker.

You might find updates are posted here:

https://www.sky.com/servicechecker

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Discussion topic: NO BROADBAND

NO BROADBAND

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