Wifi max hub slower speed

[Pedro60]

Have had. The new wifi max hub for about 3 weeks . Download speed has signifantly reduced to between 70-80 mbs well below the 100 guarentee . Contacted sky who passed onto network team , power reset! Still same , this has only happened since i conected up the new wifi max router . Sky must be able to fix this issue its well know to all the  advisers, they all agree there is a issue . This does. Not help me or otheres

[TimmyBGood]

---

@Pedro60 wrote:

 Download speed has signifantly reduced to between 70-80 mbs well below the 100 guarentee . 

---

When tested over WiFi or ethernet cable?  The '100 guarentee' is delivery from the internet to the Hub, not Hub to wireless device.

[Pedro60]

Ethernet , hub not receiving  proper download speed , come up red on sky app , saying there is a issue . That's how it was supposed to be action by network team. 
I only have ultrafast plus , but according to open reach can get the 900 mbs ?!

[TimmyBGood]

@Pedro60 

'Ultrafast+' is a 500Mbs wholesale speed band: the optical fibre is capable of multi gigabit (although most current ONTs and ISP routers only have gigabit chipsets)

If there's a network issue upstream of your ONT then unfortunately only Openreach can resolve that.

[Pedro60]

It is just co incidence that my internet slows down once I install the new WiFi max router . All was better with original one . The sky geeks must surely have a firmware fix for this by now?!

[Pedro60]

Thanks Timmybgood yea it's trying to get sky to do something, they have the data in front of them . Have seen a few threads others having similar issues

[TimmyBGood]

@Pedro60

The Max Hub was released last year, so is certainly a less mature product than the 2019 Sky Broadband Hub.

[Dianice]

Why are sky continuing to market it when there is a known issue then?????

[SkyMak]

I had 100Mbps around the house with old router as it makes a mesh network with SkyQ mini boxes and extender. Upgrading to Ultrafast 1000Mbps saw no speed increase at all.

Changing the router to WiFi Max saw it shoot up to 600Mbps near the router.

My son's bedroom has the old extender and gets about 10 or 20. Apparently we need a new extender as well.

[Dougal111]

I have revived the new white hub it is slower than my old hub.

i have no option but to reconnect my old unit this new one is absolute rubbish has anybody els had problems

[JimM1]

@Dougal111 What is your actual problem with the sky Max hub as you see it!

[Dougal111]

I have followed all the instructions to the book to instal my ne white hub then it tells me on the app it's installing then crashes after 2hrs I have done this 3-4 times and wasted a whole day. I is now in the box and my old unit is back in use so I can watch my Sky Glass tv without intruptsion  below is new readings on the new unit.

HELP!!

old readings was 60plus and 51plus

 

 

[JimM1]

@Dougal111 Few things, can you hide you IP address when you post and attach pictures please, and as you are doing a wireless speed test, already showing that your wireless strength issue on that mobile device then for sure not going to give you any real indication to what is going on, time to call sky for you and see where it all stands for the hub attached account wise etc 

The sky Max hub is not anything like what you have for an old hub whichever one that is!

[JimM1]

@Dougal111 Here is the link to the current sky hubs in descending ages newest to ancient!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a