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Discussion topic: Wifi keeps dropping out

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This message was authored by: RussellA1008

Message posted on ‎22 Oct 2024 01:48 PM

Wifi keeps dropping out

The internet light on the sky router will go red intermittently, thats when it cuts out

Then it goes green and works.

This has been happening for 3 days.

 

Restarting has not helped.

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Oct 2024 01:51 PM

Re: Wifi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@RussellA1008 

 

Could you post your router statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: RussellA1008

Message posted on ‎22 Oct 2024 02:09 PM

Re: Wifi keeps dropping out

Router Statistics
System Up Time: 21:47:20

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN Down 0 0 0 8223 0 00:00:00 LAN Up 1816842 756656 0 336587 39834 21:47:20 WLAN (2.4 GHz) Up 150926 0 0 2340 0 21:45:21 WLAN (5 GHz) Up 150905 0 0 2312 0 21:45:19

Broadband Link Downstream Upstream Connection Speed (Kbps) 0 0 Line Attenuation (dB) 0 0 Noise Margin (dB) 0
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