30 Apr 2024 10:51 PM
01 May 2024 07:11 AM
Posted by a Superuser, not a Sky employee. Find out more@Hamzahbutt what happens to the lights on the hub when you lose connectivity see https://www.sky.com/help/articles/hub-lights-explained-internet-off
If you get your broadband over a copper phone line occasional loss of connection to the cabinet is not unusual especially in bad weather. Openreach only accept faults if the frequency iis multiple drops per day as the system should automatically control the stability. If you post your hub's connection stats forum members can probably advise whether your issue would be likely to amount to a fault. See Find your Sky Broadband router statistics
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