Wifi issues

[Sarah436]

Hiya,

our sky broadband has been playing up for over a week now.

we are on the fibre wifi.

Anything internet/wi-fi based on our phones is either not loading at all or painfully slow. We have tried the wifi each day but then been switching to mobile data for ease.

it is also affecting the apps on our sky q box, apps like prime and hayu have bad picture quality/cut out whilst watching things.

luckily I'm currently on mat leave so not depending on the internet to be able to work from home.

any advise?

thanks

[caesarome]

@Sarah436 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.