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Discussion topic: Wifi intermittently drops 3/4 times a day

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JM021
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This message was authored by JM021 This message was authored by: JM021

Wifi intermittently drops 3/4 times a day

‎31 May 2022 12:31 PM

Have been with Sky since October - service has generally been excellent however over the 2 or 3 weeks we are getting regular drops in WiFi connection. This happens randomly and regularly (on average, 3-4 times a day). 

 

I have followed generic troubleshooting tips with no joy - any advice please?

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi intermittently drops 3/4 times a day

‎31 May 2022 12:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@JM021  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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