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Discussion topic: Wifi installation

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DJ4
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This message was authored by DJ4 This message was authored by: DJ4

Wifi installation

‎29 Nov 2023 03:17 PM

The engineer didn't finish installation on Friday when he came, he had said that he will finish off between Monday and Tuesday. 

I can't connect to the wifi now 

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Wifi installation

‎29 Nov 2023 03:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@DJ4 if the installation was for a new fibre line this can happen. Sky wont start charging you until the service goes live. You can check your order progress in the My Order section of the My Sky app or you can call Sky but they often cannot tell your more than the engineer did.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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DJ4
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Re: Wifi installation

‎29 Nov 2023 03:25 PM

Can I have the contact details where I 

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