0

Discussion topic: Wifi going down at set time

Reply
This message was authored by: Tegz1

Wifi going down at set time

My wifi connection wont reach my bedroom fully and it keeps going down around 2am for the past couple of days now just wondering what i can do 

Reply

All Replies

This message was authored by: caesarome

Re: Wifi going down at set time

Posted by a Superuser, not a Sky employee. Find out more

@Tegz1 

At 2am it could be overnight maintenance taking place.

 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Tegz1
Level 1 icon
Topic Author
This message was authored by: Tegz1

Re: Wifi going down at set time

Ive ran all the tests and check the link its still happening even though its coming up that the connection is okay when i got told i can request a booster for my router to bring the connection stronger in the room i need it in but i dont know where and how to go about asking for this 

This message was authored by: caesarome

Re: Wifi going down at set time

Posted by a Superuser, not a Sky employee. Find out more

@Tegz1 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply