Wifi flashing amber - can’t connect devices

[LydiaB]

My sky hub box isn't working correctly. I have reset it, turned it off and on again, tried everything I could have and followed all of the tutorials. The power light is green and so is the internet light but the wifi keeps flashing Amber every other minute or so. Apart from that it's off. I've done a check and it says everything is fine but clearly it's not. When my phone is connected to the hub, it doesn't have any internet whatsoever.

It also only got activated this morning, when activation was due yesteday so Sky has already failed me on that account. I'm a first time sky customer and I'm really dissapointed so far. Please may I get some assistance? 

[Mr+Flibbles+86]

Hi there @LydiaB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @LydiaB 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.