Wifi dropping out

[Bakdric]

My WiFi keeps dropping in and out, but when I use the sky app to check it says everything is fine. Any suggestions. Thanks

[Char608]

Same for me! Every 5 minutes or so. 

[Jenny42]

This has been happening to me for weeks intermittently. An engineer supposedly fixed the issue remotely and it was ok for a day before being back to dropping out numerous time throughout the day and the 'internet' icon on my hub turning orange or flashing orange.

Hopefully someone can help us!

[Bakdric]

Dear sky, are you listening,  what can you do about it???

[Jamesw224]

I've got exactly the same. Most devices (Sky Q and Q Mini, Alexa, printer) won't pick up the WiFi but all the Sky diagnostics say it's fine

[Jon_H]

Same happening here too. Very frustrating. Rang sky. They did a remote check and talk through router reset. It hasn't helped

[Tuck.q]

I have this too and even pay more for the new max box thing! (I think that's what its called, the white "faster box") Now I get slower speeds and get the same answer! I get speeds of 20 mbps max (ironically!) Where I used to get at least 22 mbps! Also next door were on the same package as me and would get 44mbps like I should have got! Now my lows speed guaranteed speed has dropped too 18mbps also! Don't pay for the new max stuff its rubbish!

[Jarvis1]

My internet has been dropping on and off all afternoon and, like everyone else, no reports of any problems. What's going on Sky?

[Mica18]

We are experiencing the same issue and interested to see any helpful responses. Recently switched to sky and now all apps on TV constantly buffering, this is supposedly a faster speed than previous provider but we never had an issue with them.

[Nickhughes13]

We have the same thing, this has been happening on and off for the last 2 weeks very frustrating 😤

Sky are you listening? 🤷🏻‍♀️

[Jon_H]

Interestingly I  ended up disconnecting the powerline and this instantly resulted in better wifi. 

Anyone else got powerlines?

Could they be causing interference?

[Highlinder]

@Jon_H  Depends if they have Wi-Fi built in. Some don't and are just used for the function of extending the use of ethernet cables.

[Jon_H]

Mine were not wifi ones. I installed them to help provide a stable connection to the sky q box. However I suspect the knock on effect was interference with sky wifi 

The manufacturer (TP) suggest updating the powerline firmware to resolve such issues. 

[Highlinder]

@Jon_H  Have TP link powerline adapters myself and never have any issue with Wi-Fi in the time I have used them.

[Jon_H]

Yes. Could well be coincidence but unplugging them resulted in immediate restoration of stable wifi. I'll try plugging them in again to see if the problem comes back!