Wifi down

[jessicax94]

 

I'm still getting this if I connect!

[Janice641]

• Not spoken to any person from sky, messing about, as you do, trying to find an answer and somewhere along the line a message came up saying outside problem book an engineer.........heaven forbid talk to a real person 😳 

[Janice641]

But it won't let you connect 

[Janice641]

My 3 green lights went on then reverted back to 2 green middle orange now back to 3 green 🤞🙏

[Placebo1]

Sky at its finest 

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's still down after 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Bryony456]

South west, Devon 😊

[Chrisee]

@Janice641No idea what your issue is but in most surveys Sky scores reasonably well against their main competitors for example https://www.uswitch.com/broadband/guides/which-broadband-provider-is-best-for-customer-service/

Instantly available phone support from experts backed up by engineers who can visit homes would be prohibitively expensive and nobody will pay that cost. Broadband is a highly competitive market so minimising customer service costs by asking customerscto use on-line resources is almost universal. In my experiencecwhile Sky is by no means perfect they are no worse than the other isps I have used. 

[Daniel0210]

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@Janice641 wrote:

• Not spoken to any person from sky, messing about, as you do, trying to find an answer and somewhere along the line a message came up saying outside problem book an engineer.........heaven forbid talk to a real person 😳 

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@Janice641 

You certainly won't get to speak to Sky (via the phone) at that time of day. 

Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

[Trina6]

Is everyone else still unable to get back online. 24 hours now. Having to use my mobile hotspot for tv etc but my cctv isn't working as have no internet!! 

[Billie94]

I also have this problem