Wifi connection

[Cathyr]

Since the internet went down on Monday the connection to my xbox is very poor. How can I resolve this? I've done all the usual resetting  the router etc.

[Bas]

Sorry to piggyback your problem.
Since 19/9 problems I have no  Wi-Fi, I'm using Ethernet. 2 hours on phone to Sky yesterday with no joy.  The Wi-Fi light is still amber despite power resetting. 
Is there an email address to speak to engineers ?

(ps I have an O2 router. Links to a Wi-Fi printer whose 802. ref I'm not sure about)

[TimmyBGood]

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@Bas wrote:

(ps I have an O2 router)

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If that's a router dating back to the Sky acquisition of O2 internet then it's at least a decade old and hasn't received any software updates for many years: it really shouldn't be considered safe to use.

[Bas]

It is an old O2 router from before sky. 

[Chrisee]

@Cathyr is the issue confined to the xbox or are other devices affected. If the former check the network set up on the console if the former please post your hub's stats see Find your Sky Broadband router statistics

@Bas call Sky to get that router replaced with a current Sky hub.