Discussion topic: Wifi connection poor quality

This message was authored by Charliefizz This message was authored by: Charliefizz

Wifi connection poor quality

Our wifi connection is coming up with all green lights on the sky app as if theres no problem whatsoever, yet when i try to do a speed test its only coming up at 5-8mbps download. Which is barely enough to do anything. As the sky app is saying it cant detect a problem it wont allow us to order an engineer to fix our issue


We've had this bother before last year and they did eventually send out a sky engineer who "fixed it" but it done nothing so they ended up sending out our local openreach engineer and that seemed to fix it for about a week or so our connection went from 4mbps to 36mbps but after that its been back down and recently its definitely gotten even worse


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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi connection poor quality

Posted by a Superuser, not a Sky employee. Find out more

Hi @Charliefizz Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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