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Discussion topic: Wifi connection is saying connected but can't provide Internet

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This message was authored by: triaz8729

Message posted on ‎27 Apr 2024 08:14 PM

Wifi connection is saying connected but can't provide Internet

Hi team need help with my wifi can't provide Internet.
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎28 Apr 2024 02:52 PM

Re: Wifi connection is saying connected but can't provide Internet

Posted by a Superuser, not a Sky employee. Find out more

@triaz8729 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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