HI
I live alone in a small semi detached house (normal thickness walls - Sky tried to blame this!), one person using one device at a time but I do have a Sonos sound system so 7 speakers in total. I was sold a TV and Broadband package that has never worked well. This evening all of my speakers have dropped out again and will not reconnect, wifi on my Ipad is buffering and not playing social media constantly, TV and playback has intermittent sound and freezing picture then black screen/ blue 'try the home button'/ 'blue oops no internet/ 'oops this is really embarassing we cannot provide that service' messages.
I am at the end of my tether, 'Executive Team' at customer service don't read or respond to emails/ have tried to upsell me £46 broadband + ££ TV + ...something max!!!
I have disconnected my TP link extenders as they blamed them - and it's worse since then. Help !
Why would they sell me a package for a house that has extremenly low wifi demand and then say it's insifficient? What does it even exist? I'm paying them every month and they do not care. I tried and wasted another 40mins on to live cbat to be told 'oh I can't help Sky Stream' - well you knew that when I cleared security and you saw my account 40mins ago! Useless.
