Wife signal very poor and can’t be received upstairs. Location of hub perfect but still no WiFi aign

[TL4]

No WiFi signal upstairs at all so  can't connect any devices as WiFi not coming up as an option for connection.

Had the broadband installed yesterday and can't find a number to call and complain or book a return visit from the installer. 

[TimmyBGood]

@TL4 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[TL4]

@TimmyBGood

Thank you for the advice.

SKY now sending m a WiFi booster. 
TL4

[TL4]

Thanks to everyone for the support provided. Booster arrived and signal is now fine. Thank you.