Is your PS5 connected using WiFi or by Ethernet via a cable to the PS5?
If by WiFi how far away is it from the router, same room, diffrent floor?
Try these links to improve your WiFi,
https://www.sky.com/help/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-dia...
BTW this is a customer to customer forum, we try to help each other, if you require an engineer you will need to contact Sky directly
https://www.sky.com/help/articles/contacting-sky
I remember the Internet starting!
