WiFi

[Kim461]

My WiFi is not reaching all areas of our house. One of our cameras has not connected since yesterday.  Despite running the tests it's not reaching all rooms. I've reset everything and nothing has improved? 

[Addie15]

Hi there, @Kim461. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Vikki862]

I am having the same issues. My boy cannot play his console upstairs as it lags. I am trying to work from home right now and it keeps kicking me out my connection

[Addie15]

Hi there, @Vikki862. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Vikki862]

Still not received any response 

[Kim461]

I'm sorry I've not had a resolution so how can you be downgrading this? 

[Chrisee]

@Kim461 & @Vikki862 you need to start a chat with the escalation team by using the brightly coloured icon which should be on each page of the forum. If you cant see the icon try another browser or turn off any pop-up blockers.