@ScottyB
Unfortunately no domestic broadband provider can guarantee uninterrupted service unless the bundle includes automatic failover to an alternative delivery mechanism (typically cellular data). You'll need to log a fault with Sky for investigation by the network maintainer (Openreach/OpenEir), but be aware that their target time to fix will now be next week.
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
