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Discussion topic: Full Fibre WiFi Issues

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This message was authored by: MarkJ2

Full Fibre WiFi Issues

My voice light keeps turning orange on my sky hub & I have no WiFi. All lights green on ONT. Issue resolved by doing a hard reset but it's 3-4 times a week & so annoying, especially when I work hybrid!  Issue only started when I upgraded to full fibre? 

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This message was authored by: Highlinder

Re: Full Fibre WiFi Issues

Posted by a Superuser, not a Sky employee. Find out more

@MarkJ2  Do any of the other lights on the router change colour other than the voice light?

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This message was authored by: MarkJ2

Re: Full Fibre WiFi Issues

No, the other three remain green 

This message was authored by: Highlinder

Re: Full Fibre WiFi Issues

Posted by a Superuser, not a Sky employee. Find out more

@MarkJ2  Can you check the uptime on the WAN for me and tell me if it is less than the system uptime of the router using the directions below.

 

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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